Frequently asked questions
Straight answers about booking, pricing and policies. Anything else — contact us.
How do I book a ride?
Enter your pickup and destination on the quote page, choose your vehicle, review the itemized price and check out. No account is needed — booking as a guest is the default. If your trip needs a personal touch, use Request a quote instead.
How far in advance do I need to book?
Online booking needs at least 2 hours' notice. For anything sooner, call us.
What areas do you serve?
Online booking covers CT, NY, NJ, MA, RI. Anywhere else, ask us and we will quote it personally.
How is my price calculated?
Point-to-point trips are priced by the mile at your vehicle class's rate, with a minimum fare per class. Your chauffeur gratuity is included and paid in full to your chauffeur, and any tolls for your route are shown as their own line. Every line is on screen before you pay. See how pricing works.
Is gratuity included?
Yes. Chauffeur gratuity is part of every quote (20% of the base fare after any discount) and is paid in full to your chauffeur. You can also add an optional extra tip at review; it is separate and entirely up to you.
How long is my quote valid?
Your price is held for 30 minutes from the moment it is created. After that the trip is priced again rather than honoring a stale figure.
What is your cancellation policy?
- 12+ hours: free cancellation
- 6-12 hours: 25% of the transportation fare
- 3-6 hours: 50% of the transportation fare
- Under 3 hours: 100% of the transportation fare
Which airports do you serve?
The major airports in our service area — door to door, and you can add your flight details when you book. Airport transfers.
Do I need an account to book?
No. An account is optional and useful if you want your trips and your details in one place — but every booking can be made as a guest.
How do I manage or change an existing booking?
After payment you are taken to a private Manage Trip page for your booking. Keep its link: it is the only way to open that page. Bookings cannot be changed or cancelled online yet — contact us, and the cancellation policy applies.
Do you offer hourly charters?
Yes — a chauffeur by the hour for evenings out, roadshows and multi-stop days. Hourly chauffeur.
What vehicles do you have?
Executive Sedan, Mid-Size SUV, Black Executive SUV, Cadillac Escalade, Lincoln Navigator, Stretch Limousine and Mercedes Sprinter. See the fleet.
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