Privacy policy

1. Who we are

Felicity Auto LLC (“we”, “us”) provides private chauffeured transportation. This policy explains what personal information we collect when you use our website or book a ride, and what we do with it. If you have questions, contact us at info@felicityauto.com.

2. Information we collect

• Trip details. Pickup and destination addresses, date and time, passenger and luggage counts, and any flight details you provide — everything needed to price and carry out your ride.
• Contact information. Your first and last name, email address and phone number, collected at checkout so we can confirm your booking and reach you about it.
• Marketing preferences. Only if you tick the optional boxes at checkout: whether you want offers and updates by email or text. Your choice has no effect on how your booking is handled.
• Account information (optional). If you create an account: your email address, a password (stored as a one-way hash — we cannot read it), and any optional details you add, such as a Ride PIN.
• Payment information. When you pay online, your card is entered into our payment provider's (Stripe's) secure form. Your card number and security code go directly to them — we never see or store them.
• Booking records. The price you were quoted and accepted, the terms version in force, and the time of acceptance, kept as evidence of the agreement.
• Technical information. A session cookie that keeps you signed in; the IP address and browser type recorded when you sign in, to protect your account; and the IP address recorded when terms are accepted at checkout. We do not use advertising trackers.

3. How we use your information

• To price, confirm and carry out your booking.
• To contact you about your booking where we need to — for example, about timing or pickup details.
• To process payments and prevent fraud.
• To send offers and updates, but only where you have opted in. You can opt out at any time by contacting us.
• To meet legal and accounting obligations (for example, keeping transaction records).

We do not sell your personal information, and we do not share it for anyone else's marketing.

4. Who we share it with

• Stripe — processes your payment. Card details go to Stripe directly under Stripe's privacy policy.
• Google — provides address suggestions and route calculation. Addresses you type may be sent to Google under the Google Privacy Policy.
• Our chauffeurs — see only what they need for your trip: pickup details, the passenger's name and a partly hidden contact number.
• Authorities — where required by law, for example a valid court order.

5. How long we keep it

Booking and transaction records are kept as long as needed for accounting, tax and legal purposes. Marketing consents are kept until you withdraw them. Accounts cannot be closed or deleted online yet; to ask about your information or your account, contact us at info@felicityauto.com.

6. Your rights

• Ask what personal information we hold about you.
• Ask us to correct it if it is wrong.
• Ask us to delete it, where the law allows.
• Withdraw marketing consent at any time.

To make any of these requests, contact us at info@felicityauto.com. We will respond within a reasonable time.

7. Security

We protect your information with technical and organizational measures: encrypted connections, hashed passwords, session tokens stored as hashes, and card details handled only by our certified payment provider. No system is perfectly secure, but we treat your data as carefully as our own.

8. Children

Our service is not directed at children, and we do not knowingly collect information from anyone under 16.

9. Changes to this policy

We may update this policy from time to time. The version published here is the current one, and significant changes will be noted with a new “last updated” date.

Related: our Terms of service.