Terms of service

1. Our service

Felicity Auto LLC (“we”, “us”) provides private chauffeured transportation: airport transfers, point-to-point rides, hourly chauffeur service, and corporate travel. When you book with us, you are buying a service level (for example, a sedan or an SUV) — your specific vehicle and chauffeur are assigned by us from our fleet based on availability. These terms apply to every booking made through our website, by phone, or by email.

2. Quotes and booking

• A quote is held for 30 minutes. After that it is re-priced before payment; an expired quote is never honored at its old price.
• Online booking requires at least 2 hours' notice before pickup. For anything sooner, please contact us directly at (475) 500-5754.
• Prices shown before route verification are estimates. The exact route and final fare are verified before a ride is booked.
• You do not need an account to book. Booking as a guest is always available.
• A booking is confirmed once payment has been successfully captured. You are then taken to a private Manage Trip page for your booking; keep its link, because it is the only way to open that page.

3. Prices

• Point-to-point trips are priced by the mile at your vehicle class's rate, subject to a minimum fare per class. See how pricing works.
• Your full price — fare, chauffeur gratuity and tolls — is itemized on screen before you pay. Nothing is added afterwards except charges you authorize after the trip (waiting time, requested stops, additional service time), which are itemized and charged to your payment method on file.
• Applicable taxes and regulatory fees, where configured, are shown as their own lines.

4. Chauffeur gratuity

• A mandatory chauffeur gratuity of 20% of the base fare after any discount is included in your quoted price. It is never charged on a rush-hour surcharge. You may add an optional extra tip before you pay; it is separate from the gratuity and is entirely up to you.
• One hundred percent of the gratuity is paid to your chauffeur.
• Gratuity is not calculated on tolls, congestion pricing, taxes, booster seats, waiting time, stops or additional service time.
• If a booking is cancelled or is a no-show, the gratuity and any optional tip are refunded in full; a cancellation fee is charged on the discounted base fare only.

5. Cancellation

Cancellation charges are calculated on the discounted transportation fare only. They are never calculated on tolls, gratuity, booster seats, taxes or any charge that was not incurred.

A booking may be cancelled free of charge within 30 minutes of being confirmed, provided the scheduled pickup was at least 6 hours away at the time of confirmation. Bookings cannot be cancelled online; to cancel, contact us directly.

6. Waiting time and stops

• The first 10 minutes of waiting at a non-airport pickup are complimentary.
• Beyond that, waiting is charged at $1.25 per minute.
• Each stop you request during a trip is charged a flat $20.00.
• The stop fee does not include unlimited waiting. Time at a stop follows the same waiting policy above: the first 10 minutes are complimentary, then $1.25 per minute. Each stop has its own complimentary period.
• At airports, the first 60 minutes of waiting are complimentary, measured from your flight's actual arrival time.
• The same minute is never charged twice.

7. No-show

• A no-show is charged at 100% of the discounted transportation fare.
• Your chauffeur must have arrived, waited at least 30 minutes, and made at least 2 attempts to reach you.
• Chauffeur gratuity and any unused extras are refunded, because no journey took place.
• Only tolls actually incurred are retained.
• Ordinary waiting charges are not added on top of a no-show charge.
• A no-show affected by a flight irregularity is reviewed rather than charged automatically.

8. Tolls and fees

• Tolls incurred on your route are shown separately and added to the fare.
• Return and repositioning tolls are charged and itemized separately.

9. Payment

• A valid payment method is required to confirm a booking, except where an approved invoiced account applies.
• Payments are processed securely by our payment provider. Card details are held by the provider — Felicity Auto LLC does not store card numbers or security codes.
• Charges authorized after your trip — waiting, requested stops or additional service time — are itemized and charged to the payment method on file.
• When these terms are accepted at checkout, we record the version accepted, the date and time of acceptance, and the originating IP address.

10. Your responsibilities

• Provide accurate pickup and destination details, and be ready at the scheduled pickup time.
• Ensure all passengers can be lawfully carried — including appropriate child restraints where required by law. Let us know in advance if you need a booster seat.
• Treat your chauffeur and vehicle with respect. We may end a trip without refund for conduct that endangers safety, and you are responsible for damage to the vehicle beyond ordinary wear, and for cleaning charges from smoking, spills or soiling.
• Luggage must fit the vehicle class you booked. Oversized items should be declared when booking so we can assign a suitable vehicle.

11. Our responsibilities and liability

• We will provide the booked service with professional chauffeurs and roadworthy, insured vehicles, or inform you promptly if we cannot.
• Pending owner approval: what happens if we cancel a confirmed booking, including any refund, has not yet been decided.
• Our liability for any booking is limited to the total amount you paid for that booking. We are not liable for indirect losses such as missed flights or missed appointments — please allow generous timing for important connections.
• Nothing in these terms limits liability that cannot be limited by law.

12. Privacy

How we collect, use and protect your information is described in our Privacy Policy, which forms part of these terms.

13. Changes to these terms

We may update these terms from time to time. The version in force when you book governs that booking — the version you accepted is recorded with your booking and does not change retroactively.

14. Governing law

Felicity Auto LLC is a limited liability company organized under the laws of the State of Connecticut, USA.

Pending legal review: the law governing these terms and the courts for resolving disputes will be confirmed by our attorney before these terms take effect.

15. Contact

Questions about these terms: info@felicityauto.com or (475) 500-5754.